We are passionate about technology and customer service, allowing you to concentrate on your passion – your business. 

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+254 113542027
+254 115587225

Nairobi - Kenya

info@valencia-systems.com

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Award-winning hosted VoIP for your business

VoIP or Voice over Internet Protocol telephone systems have come of age and can provide all of the functionality of a traditional office telephone system at a significantly lower cost, while also offering far greater flexibility.

Valencia has partnered with NASDAQ-listed 8×8, enabling us to offer our customers access to a world-class cloud-based VoIP platform.

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Why switch your business phone system to VoIP?

Our customers have dramatically reduced their costs and improved the flexibility of their telecommunications. They also enjoy corporate grade reliability and functionality. Here are just some of the reasons why you should consider making the switch.

Significantly lower monthly phone bills

Our customers have saved up to 50% on their phone costs. Pay ksh 3,000 per month per line and an extra ksh 2,000 per month for a call bundle and get all local and national calls free of charge.

The world’s No. 1 rated business VoIP platform

Our infrastructure, reliability, functionality and customer service is world class because we use the best hosted VoIP platform there is.

Cutting edge corporate-grade functionality

Enjoy corporate grade functionality like call transferring, call recording, hold music and many, many more – all as standard at no extra charge.

Allow flexible and remote working seamlessly

Calls can be transferred or forwarded to mobile phones. You can use your business line on the go using the mobile app for iOS and Android. Or you can just unplug your phone and use it from home.

Much lower upfront costs & no maintenance costs

You only pay for the handsets, no other expensive hardware or installation is needed. Handset costs can be spread interest-free across the duration of the contract.

Hassle-free migration from your existing carrier

We can manage the porting of your business telephone numbers quickly and efficiently with no fuss and absolutely no downtime or disruption.

The winning combination of global and local

The business case for VoIP is an easy one to make, but why should you choose Valencia as your provider? We think we have a winning combination of a world-class platform, a great track record, competitive pricing and a friendly, local point of contact.

  • Solid track record with many happy customers and a decade in business
  • Experience of large multi-site rollouts
  • Competitive pricing
  • Local, friendly technical support, provided free of charge
  • Comprehensive technical expertise

Our hosted VoIP system is feature-rich

Virtual Office offers a range of advanced, corporate-grade phone features to help your business communicate more professionally and efficiently.

Abbreviated Dial

This feature lets a user create, manage and use a personal speed dial list of up to 100 entries that is activated using a star code.

Call Waiting

Lets a user receive and answer a call on the same line that is currently busy. If desired, the user can then use a feature button to switch back-and-forth between the two calls.

Hunt Groups

Calls are directed to groups of users for increased call coverage. Five different methods are used to distribute calls within a hunt group.

Night Service

Ability to route calls to alternate number (for example, directly to voice mail) during non-work hours.

Call Park

This feature lets a user park a call. Parking a call is similar to placing a call on hold, except that when a call is parked, the associated line is freed for normal use.

DDI ( Direct Dial In)

This feature allows outside callers to directly dial an internal extension, bypassing an operator or auto-attendant.

Selective Call Block

Allows users to permanently reject incoming calls from a specific, pre-defined incoming number.

Call Transfer

The Call Transfer feature lets a user transfer a call to another internal extension or external number.

Music on Hold

The system can play music, recorded announcements, or silence to callers on hold. Files provided with the system can be used for the music source or an analogue music source (such as a radio station) can be interfaced to the system.

Do not Disturb

The Do Not Disturb feature allows a user to block incoming calls and still be able to make calls and use other telephone features.

Intercom

The Intercom feature allows users to make extension-to-extension intercom calls between IP telephones with speakerphones. To use this feature, the user presses the Intercom button and dials the desired extension number.

Voicemail

Allows one-button access to voicemail, also accessible via direct dial and web-portal.

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